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HelpWithMyBank.gov

HelpWithMyBank.gov

Get answers to banking questions

Credit Cards, Debit Cards, and Gift Cards

Credit, debit, and gift cards have made the access to credit more convenient, but they come with terms and conditions that consumers should understand. Laws that went into effect in 2010 provide added protection to consumers. Read Answers about Credit Cards for more information.

Credit Card Practices

The OCC has issued guidance to national banks on credit card practices that are unacceptable because they may constitute unfair or deceptive acts or practices. The OCC has also taken a number of formal enforcement actions against national banks that have engaged in abusive practices and has required the payment of millions of dollars in restitution to customers harmed by such practices.

Debit Cards

Consumers often use debit cards similarly to credit cards, but they are very different. Debit cards take money directly from the bank account rather than borrowing money at a rate of interest, and they often use a personal identification number (PIN) instead of a signature. Because debit cards deduct the purchase amount from your account, using the card carelessly can result in overdrafts, which may result in high fees. Read more about overdraft protection.

Gift Cards

See Answers about Gift Cards at our HelpWithMyBank Web site. The agency also produces a variety of public service announcements to help make consumers more aware of rules and risks regarding gift cards. Read the latest public service feature (PDF) and listen to the latest (MPG).


Related News and Issuances
Publish DateIdentifierTitle
06/21/2019  NR 2019-69, OCC Enforcement Actions and Terminations
06/21/2019  OCC 2019-29, Background Investigations: Electronic Fingerprinting for Background Checks and Revised Comptroller’s Licensing Manual Booklets
06/19/2019  OCC 2019-28, Mortgage Lending: Risk Management Guidance for Higher-Loan-to-Value Lending Activities in Communities Targeted for Revitalization
06/19/2019  NR 2019-68, OCC Partners with the District of Columbia to Launch Summer Internship for Washington Rising Seniors
06/18/2019  NR 2019-67, OCC Reports First Quarter 2019 Bank Trading Revenue