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Ensuring fair access and equal treatment to national bank customers is a fundamental part of the OCC's mission. OCC bank examiners evaluate compliance with consumer laws and regulations, and the agency takes enforcement actions when necessary. OCC customer service representatives assist national bank customers with questions and complaints, and the agency provides advisories to help consumers understand their rights, banking rules, and the risks associated with products and practices.
The OCC's Customer Assistance Group helps customers resolve issues with national banks and their operating subsidiaries. If you have a question or concern about a national bank, contact your bank directly first.
Visit HelpWithMyBank.gov to get answers to commonly asked questions, file a complaint about a bank, or contact the OCC for other assistance.
Specialists are available in English or Spanish Monday - Friday | 7:00 a.m. to 7:00 p.m. CST
Phone: (800) 613-6743
TDD Number: (713) 658-0340
TTY: (800) 877-8339 (via a relay service)
Credit unions: National Credit Union Administration (NCUA)
State banks: Consumer Financial Protection Bureau State Banking Department, Federal Deposit Insurance Corporation (FDIC), or Board of Governors of the Federal Reserve System
The FDIC's Institution Directory lists the primary supervisors of individual banks.