Office of Enterprise Governance and the Ombudsman

Larry L. Hattix

Larry L. Hattix
Senior Deputy Comptroller for Enterprise Governance and Ombudsman, and Chief Risk Officer

The Office of Enterprise Governance and Ombudsman ensures the OCC maintains strong governance, complaint, and appeal processes.

The office serves as an independent arbiter for the OCC's regulated banks and their customers by operating apart from the OCC bank supervision function and by reporting directly to the Comptroller of the Currency. This separation enables the Ombudsman to respond independently and fairly to the questions and complaints that consumers have about their banks, and to provide bankers with a way to challenge agency decisions without fear of retribution or reprisal. The Office of Enterprise Governance and the Ombudsman provides customer service and resolves consumer and bank supervisory disputes through two distinct units: the Customer Assistance Group and the Bank Appeals Program.

Leadership

Sub-Organizations

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Customer Assistance GroupShow
Enterprise Governance Operations and OIG/GAO LiaisonShow
Enterprise Governance Supervision and AppealsShow